In the unlikely event that you need to raise a formal complaint, this should be made in writing to:
4-6 Spicer Street, St Albans
Hertfordshire, AL3 4PQ
or via email to
We ask that you title your complaint 'formal complaint' and set out your complaint in full. Please include your complete address, contact number and email (if applicable). Your complaint will be acknowledged within three working days with a full response within fifteen working days of receipt.
If you remain unsatisfied with our response, we would ask that you contact The Property Ombudsman. Their details are: