MAKING A COMPLAINT

In the unlikely event that you need to raise a formal complaint, this should be made in writing to:
Managing Director

Arquen House

4-6 Spicer Street, St Albans

Hertfordshire, AL3 4PQ

or via email to info@bawtrys.co.uk 

We ask that you title your complaint 'formal complaint' and set out your complaint in full. Please include your complete address, contact number and email (if applicable). Your complaint will be acknowledged within three working days with a full response within fifteen working days of receipt.
 
If you remain unsatisfied with our response, we would ask that you contact The Property Ombudsman. Their details are:
 
The Property Ombudsman
Milford House
43-55 Milford Street
Salisbury
Wiltshire
SP21 2BP
Tel: 01722 333 306
Fax: 01722 332 296
Web: www.tpos.co.uk 

 ​We are proud to be a green, sustainable business with a minimal negative impact and carbon footprint. Protecting our environment is important to us. Our customers should know that Bawtrys Estate Management would prefer email communication rather than posted communication. 

We are qualified specialists of the Institute of Residential Property Management, The Royal Institute of Chartered Surveyors and a regulated member of the Property Ombudsman Redress Scheme which is approved by Trading Standards.  

 

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Arquen House

4-6 Spicer Street, St Albans

Hertfordshire, AL3 4PQ

Main Line: ​020 8004 2474

General. info@bawtrys.co.uk

Monday - Friday 9am - 5pm

Bawtrys Estate Management is the trading name of Bawtrys Estate Management Limited | Registered company no. 12259862 | Registered office. 37 Lewsey Court, Mercer Way, Tetbury, Gloucestershire, GL8 8GW. 
Bawtrys Estate  Management Ltd is a regulated member of the Property Ombudsman Redress Scheme which is approved by Trading Standards. Membership no.T05309.

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